Table of Contents
Acceptance of Terms
By accessing or using Jawbly's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. These terms apply to all visitors, users, and others who access or use the Service. By using the Service, you agree to be bound by these Terms.
Description of Services
Jawbly provides an AI-powered WhatsApp automation platform that enables businesses to: • Automate customer conversations via WhatsApp • Collect and manage orders through AI-driven interactions • Integrate with Shopify stores for product and order synchronization • Access analytics and conversation management tools We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.
User Accounts
To use our services, you must: • Be at least 18 years old or have legal authority to enter into contracts • Provide accurate, complete, and current information during registration • Maintain the security of your account credentials • Notify us immediately of any unauthorized access • Be responsible for all activities under your account We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
Subscriptions and Payments
Our services are offered on a subscription basis: • Subscription fees are billed in advance on a monthly or yearly basis • All fees are non-refundable except as required by law • You authorize us to charge your payment method for recurring fees • We may change pricing with 30 days notice to existing subscribers • Failure to pay may result in service suspension or termination Cancellation requests must be made before the next billing cycle to avoid additional charges.
Acceptable Use
You agree not to use our services to: • Violate any applicable laws or regulations • Send spam, unsolicited messages, or harass others • Transmit malware, viruses, or harmful code • Attempt to gain unauthorized access to our systems • Interfere with or disrupt our services • Impersonate others or misrepresent your affiliation • Collect user data without consent • Use the service for illegal or fraudulent purposes Violation of these terms may result in immediate termination of your account.
Intellectual Property
Jawbly and its licensors retain all rights to: • The platform, software, and technology • Our trademarks, logos, and brand elements • Documentation and training materials • AI models and algorithms You are granted a limited, non-exclusive, non-transferable license to use our services for your business purposes only. You may not copy, modify, distribute, or reverse engineer any part of our services.
User Content
You retain ownership of content you submit through our services. By using Jawbly, you grant us a license to: • Store and process your content to provide services • Use anonymized data to improve our AI and services • Display your content as necessary for service functionality You are responsible for ensuring you have the right to share any content and that it does not violate third-party rights or applicable laws.
Third-Party Services
Our services integrate with third-party platforms including: • WhatsApp Business API (Meta) • Shopify • Payment processors Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for third-party services, their availability, or changes to their terms.
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to: • Merchantability or fitness for a particular purpose • Non-infringement • Accuracy or reliability of results • Uninterrupted or error-free operation We do not guarantee that our AI will always provide accurate responses or that the service will meet all your requirements.
Limitation of Liability
To the maximum extent permitted by law, Jawbly shall not be liable for: • Indirect, incidental, special, or consequential damages • Loss of profits, revenue, data, or business opportunities • Damages arising from service interruptions or errors • Actions of third-party services or integrations Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
Termination
Either party may terminate this agreement: • You may cancel your subscription at any time through your account settings • We may suspend or terminate accounts for violations of these terms • We may discontinue services with reasonable notice Upon termination: • Your access to the service will be revoked • Your data will be retained for 90 days, then deleted • Outstanding payment obligations remain due
Changes to Terms
We may modify these terms at any time. We will provide notice of material changes by: • Posting the updated terms on our website • Sending email notification to registered users • Displaying a notice within the application Continued use of our services after changes constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Service, please contact us: • Email: support@jawbly.com • Support: Through the help center in your dashboard We will respond to inquiries within 30 business days.