Privacy Policy

Welcome to Jawbly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation platform and Shopify integration services. By using Jawbly, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.

We collect information that you provide directly to us, including: • Account Information: Business name, email address, password, and contact details when you register. • Store Data: When you connect your Shopify store, we access product information, order details, and customer data necessary to provide our services. • WhatsApp Data: Messages and conversations processed through our platform to enable AI-powered customer service. • Usage Data: Information about how you interact with our platform, including features used, pages visited, and actions taken. • Payment Information: Billing details and transaction history for subscription management (processed securely through third-party payment processors).

We use the collected information for the following purposes: • Service Delivery: To provide, maintain, and improve our WhatsApp automation and AI customer service features. • Shopify Integration: To sync your products, process orders, and manage customer interactions between Shopify and WhatsApp. • AI Training: To improve our AI models for better conversation handling (using anonymized and aggregated data only). • Communication: To send service updates, security alerts, and support messages. • Analytics: To understand usage patterns and improve our platform. • Legal Compliance: To comply with legal obligations and protect our rights.

We do not sell your personal information. We may share your information in the following circumstances: • Service Providers: With trusted third-party vendors who assist in operating our platform (hosting, analytics, payment processing). • Shopify: Data necessary for the integration to function, in compliance with Shopify's API terms. • WhatsApp/Meta: Message data required for WhatsApp Business API functionality. • Legal Requirements: When required by law or to protect our rights, safety, or the rights of others. • Business Transfers: In connection with any merger, acquisition, or sale of company assets.

When you connect your Shopify store to Jawbly: • We access your store's products, customers, and orders through Shopify's secure API. • Data synchronization occurs in real-time to ensure accurate information for AI conversations. • We store only the data necessary for our service to function properly. • You can disconnect your Shopify store at any time from Settings, which will stop future data syncing. • Upon disconnection or account deletion, we will delete all Shopify-related data within 30 days. • We comply with Shopify's Partner Program Agreement and API Terms of Service.

We implement robust security measures to protect your data: • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256). • Access Controls: Strict access controls and authentication requirements for all systems. • Regular Audits: Periodic security assessments and vulnerability testing. • Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure with SOC 2 compliance. • Incident Response: Established procedures for detecting and responding to security incidents. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

We retain your data for as long as necessary to provide our services: • Account Data: Retained while your account is active and for 90 days after deletion request. • Conversation Data: Stored for 12 months to enable conversation history and analytics. • Order Data: Retained in accordance with legal and business requirements (typically 7 years for financial records). • Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement. You can request deletion of your data at any time by contacting us or through your account settings.

You have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you. • Correction: Request correction of inaccurate or incomplete data. • Deletion: Request deletion of your personal data (subject to legal retention requirements). • Portability: Receive your data in a portable format. • Objection: Object to certain processing of your data. • Withdraw Consent: Withdraw consent for data processing where applicable. To exercise these rights, please contact us at support@jawbly.com or through your account settings.

We use cookies and similar technologies to: • Essential Cookies: Required for the platform to function (authentication, security). • Analytics Cookies: Help us understand how users interact with our platform. • Preference Cookies: Remember your settings and preferences. You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

Jawbly is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new Privacy Policy on this page with an updated date. • Sending an email notification for significant changes. • Displaying a prominent notice in the application. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: • Email: support@jawbly.com • Support: Through the help center in your dashboard We will respond to your inquiry within 30 days.